By “Personal Data”, we mean any information about you that could be used to help identify, locate or contact you. This will include information such as your name, address, email address, telephone number and payment details. It may also apply to information you volunteer about yourself when using services on our Website, such as our support forums , The NewFeel Stage Lighing Portal or the Projector Referral Network.
We understand that you value your privacy and the right to control how your Personal Data is collected and used. Our data collection and retention practices are designed to provide transparency, accountability and choice regarding the management and use of your Personal Data. We also provide you with contact information should you wish to remove your Personal Data from our databases. However, we reserve the right to retain information in our archives and/or as necessary to establish lawful marketing consent.
Please read the following carefully to understand our views and practices regarding your Personal Data.
What information do we collect from you?
We may collect and process the following information about you:
Information you give to us, including your name, address, email address, phone number and financial or credit card information, when you:
1.register with us on our website;
2.place an order for products or services from us;
3.subscribe to receive our newsletter;
4.complete our contact or enquiry forms on our website, including our “Contact Us” and “Contact a Local Dealer” contact forms;
5.participate in one of the support forums on our website;
6.respond to marketing communications;
7.correspond with us by phone, email or otherwise;
8.report a problem with our website.
By visiting and/or supplying your Personal Data on our Website, you also agree to allow us to provide aggregated anonymous data about you to third-parties so that they can understand the kinds of visitors to the Website and in order to offer you products and services. This includes demographic information and behavioral information.
Information that we collect automatically each time you visit our website:
1.Technical information, including the internet protocol (IP) address used to connect your computer to the internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform; andinformation about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction.
2.information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number.Information we receive from other sources, such as business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers and credit reference agencies.
Cookies, Web Beacons, Pixel Tags and Log Files
Our website may also contain web beacons, pixel tags, browser analysis tools and web server logs that enable us to track your online behavior, collect information regarding your operating system and browser/device type, record what webpage or email you viewed, track the IP address of the device you use to interact with the applicable online service, record when you open or click on a particular online advertisement link or webpage, and additionally for other information gathering purposes such as the language your system uses and the country and time zone of your device. Pixel tags and web beacons are tiny graphic images placed on website pages or in emails that allow us to determine whether you have performed specific actions. When you access these pages or open email messages, the pixel tags and web beacons generate a notice of that action. These tools permit the measurement of responses to communications and improve related promotions. You may read more about web beacons at webopedia.com. Log files include IP addresses, browser type, Internet service provider, referring/exit pages, platform type, date/time stamp, and number of clicks to analyze trends, administer a website, track user’s movement in the aggregate, and gather broad demographic information for aggregate use. As set forth herein, we collect many different types of information from cookies and other technologies, including, without limitation, what website you were visiting before you came to our website and the website you visit after you leave our website.
How do we use your information?
We value your privacy and have taken the necessary precautions to be in compliance with relevant legislation, including, without limitation, the California Online Privacy Protection Act. We use the information you give to us:
1.to carry out our obligations arising from any contracts entered into between you and us;
2.to provide you with the information, products and services that you request from us;
3.to provide you with information about products and services we offer that we feel may interest you by postal service or email. We will send that information by email only if (i) we are lawfully permitted to do so [you can unsubscribe anytime by following the opt-out instructions included in the relevant communication or by contacting us directly via email at or in writing to NewFeel Stage Lighing:info@nfstagelight; or (ii) we are providing information about products and services similar to those which were the subject of a previous sale or negotiations of a sale to you (and you have not opted-out of receiving such messages). If you do not want us to use your information in this way, please contact us using our contact form or using our contact details described in paragraph 10 below.
4.if you are located in Canada, we may be required to obtain your prior express consent to receive commercial electronic messages in order for us to comply with Canadian Anti-Spam Legislation. If you do not provide your express opt-in to receive emails and you reside in Canada, you may not receive emails from us.
5.to notify you about changes to our service;
6.to perform technical functions and/or to ensure that content on our website is presented in the most effective manner for you and for your computer.
We use the information about you that we collect automatically:
1.to match your Personal Data to make and improve profiles of you, to track your online browsing habits over time and across different websites on the Internet, to show you targeted advertising for products and/or services and/or to determine which areas of the Internet are most frequently visited. As such, we reserve the right to target advertising to you by using email of other means of communication to provide promotional offers.
2.to administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
3.to improve our site to ensure that content is presented in the most effective manner for you and for your computer;
4.to allow you to participate in interactive features of our service, when you choose to do so;
5.as part of our efforts to keep our site safe and secure;
6.to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you;
7.to make suggestions and recommendations to you and other users of our site about goods or services that may interest you or them.
No Information Collected From Children
We encourage parents and guardians to spend time online with their children and to participate and monitor the interactive activities of their children. We will never knowingly collect any Personal Data about children under the age of thirteen (13). If we obtain actual knowledge that we have collected Personal Data about a child under the age of thirteen (13), that information will be immediately deleted from our database. Because we do not collect such information, we have no such information to use or to disclose to third-parties. We have designed this policy in order to comply with the Children’s Privacy Protection Act (“COPPA”).
Where we store your information
We have in place a level of security appropriate to the nature of the information we store and the harm that might result from a breach of security. All information that you send via our website is encrypted whilst in transit between you and the servers where we store the information. Any payment transactions will be encrypted using SSL technology in such a way as to ensure that we are not given your financial or credit card information.
The information that we collect from you may be processed inside or outside of the United States and/or the European Economic Area (EEA), where it will be stored by us or by one of our suppliers. It may also be processed by staff operating outside of the United States and/or EEA who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the provision of support services. We will take all steps reasonably necessary to ensure adequate security for any of your information transferred outside the United States and/or EEA, as applicable.
Unfortunately, the transmission of information via the internet is not completely secure and, although we will do our best to protect your information, we cannot guarantee the security of any of your information transmitted via our website. Consequently, any transmission is at your own risk. If we become aware that the security of your information has been compromised, we will notify you as required by applicable law.
Where we have given you (or where you have chosen) a password which enables you to access certain parts of our website, you are responsible for keeping this password confidential. You must not share your password with anyone.
Links to third-party websites
We do not accept any responsibility or liability for third-party websites or their privacy policies and we strongly advise you to check such policies and the reputation of the website before you submit your information to any third-party website. We welcome any feedback about third-party websites linked to from our website.
How to contact us
YOU MAY OPT-OUT OF RECEIVING MOST COMMUNICATIONS FROM US BY CHOOSING NOT TO SUBMIT YOUR PERSONAL DATA. IF YOU HAVE ALREADY SUBMITTED YOUR PERSONAL DATA TO US AND WISH TO OPT-OUT AND/OR DELETE YOUR ACCOUNT AT A LATER DATE, YOU MAY DO SO BY SENDING US A REQUEST TO .
What are cookies?
Cookies are small text files that are sent by a website to a web browser and contain information that is transferred to your computer’s hard drive. This enables the website to identify and track the web browser. Cookies can, among other functions, enable a website to recognize a device each time it visits, remember user preferences and recommend content. Cookies in themselves do not identify the individual user, but rather the computer used. However, some cookies will contain personal information such as a username.
Different cookies do different things and some are essential to the operation of a website whilst others are not. The different types of cookie are:
Strictly necessary cookies.These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.
Analytical/performance cookies.They allow us to recognize and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
Functionality cookies.These are used to recognize you when you return to our website. This enables us to personalize our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
Targeting cookies.These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information (in anonymized form) with third parties for this purpose.
What cookies do we use?
You can find more information about the individual cookies we use and the purposes for which we use them in the table below:
What about third-party cookies?
Can I refuse or opt out of cookies?